Mark Pynaert
Sales Manager Kone Plc @KONE
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WORK HISTORY
Sales Manager Kone Plc @KONE
London, GB
UK Service Sales Manager Managing the tender repair sales team within KONE Plc for Delivering excellent customer service for key business partners and ensure customer KPIs are achieved whilst delivering KONE business objectives and strategies. Responsibility for managing the sales strategy, along with the successful communication and delivery of the strategy and business and customer objectives.Enhance existing customer relationships to develop strategies for KONE Plc and our business partners.Maintain and manage Key commercial KPIs.Responsible for delivery key financial sales results.Manage and develop the sales team and processes changes to ensure growth, development and enhanced customer service delivery.Deliver excellent customer service in a key performance sector.Responsible and accountable for developing and executing business strategies to deliver growth in accordance with the strategic plans.Develop and ensure front line commercial procedures are maintained by sharing best practice and continual improvement to protect company\'s commercial position, including measurement tools to forecast success.Formulation and implementation of interventions to deliver sustained performance in terms of managing the performance of the sales team.To guide and direct commercial activity across the front line to maximize the potential of KONE’s products and services, to support delivery against customer KPI’s and targets.Review reports on the status of contracts indicating current status with regards to financial situation and provide guidance and recommendations for improvements.
EDUCATION
MHFA England
Mental Health First Aider
SKILLS
ABOUT MARK PYNAERT
A history in managing and working within demanding customer centric roles, to deliver high level customer service and performance whilst coaching and supporting high performing teams to ensure high level targets are achieved. A strong belief in customer service to ensure we always maintain our organisation values and ethics. Skilled in Negotiation, Operations Management, Sales, Management, and Account Management. Some achievements include: Proven track record of delivering successful projects in matrix roles. Strong customer service background across many areas, including head off national accounts. Consistently manage and deliver high sales targets while maintaining profitability and order books year on year. P&L Management Implement and manage new products and roles outs to maximize impact and performance. Leading a engaged group of people to ensure employee retention and their personal growth within the company Implemented new teams and business lines through re-structure and increase performance and revenue. High performer in cross silo, cross functional roles to ensure success.Currently maintaining our service sales business at KONE plc with approximately 26/28 direct reports based at several location and covering the full UK. The fast-moving business line contains multiple daily challenges and constant innovation to be ahead of the market and the need. Its imperative that we maintain high customer service and delivery with quick customer solution while maintaining KONE business demands and objectives along the way.
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