Mark Prigge

Experience

1. Enterprise Customer Success Manager

   Dotloop

   Dec 2023 — Present

   Responsible for working brokerages. Focused on maintaining a high level of customer satisfaction by building long-term strategic relationships with our partners- Develop a trusted advisor relationship with our enterprise partners- Become an expert on the partner’s business operations and identify opportunities to maximize their value through the dotloop solution- Ensure internal alignment on account strategy by working with the VP, Market Development to create and execute on account plans- Establish and oversee the partner\'s adoption, training and development of best practices- Continually assess, document, and analyze partner progress toward stated goals and results- Gather feedback and communicate with product management to shape product roadmap development- Provide excellence in customer advocacy driving satisfaction and a high likelihood to recommend the dotloop solution

Education

• Northern Kentucky University

  Bachelor's degree, Communication and Media Studies

  2009 — 2010

Skills

• Team Building
• Management
• Sales Operations
• Microsoft Office
• Sales
• Customer Service
• Sales Support Tools
• Organizational Development
• Microsoft Excel
• Leadership
• Customer Satisfaction
• Marketing
• Internal Communications
• Email
• Public Speaking
• Marketing Communications
• Social Media
• Strategic Planning
• Time Management
• Account Management
• Event Planning