Mark Pitchford

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARK PITCHFORD

I provide strong senior leadership in sales, customer service, operations, and marketing. I have had the opportunity in my career to hold senior leadership roles in fast growing start-ups, venture capital turn-arounds, and Fortune 50 companies in both telecommunications and financial services. I have also served on the Boards of a number of companies. I am now an independent consultant, assisting companies in their growth strategies and initiatives.Until recently, I lead the marketing, customer experience, sales, service, and operations functions for Esurance, a $1B+ direct P&C insurance company that was acquired by Allstate in 2011 and has more than doubled in size since that point. This role includes leading all marketing and customer experience functions, as well as a large sales and service call center operation with over 1,200 personnel across eight locations. Prior to this role, I spent 3 ½ years leading the Direct business for Allstate, with P&L responsibility for a fast-growing,$750M line of business. Prior to joining Allstate, I worked as an international consultant, including a long-term role at hanarotelecom, in South Korea, as part of the TPG/AIG venture capital investment. I held the roles of CMO for hanarotelecom and for hanaromedia, which provided the fastest growing IPTV service in the world. I led teams responsible for product management, product development, advertising, CRM, programming and content sourcing for the entire breadth of products that hanaro provided to its mass market customers – including broadband, voice and IPTV. In addition, I led the inbound call center and operations. Prior to my time as a consultant, I spent six years in senior marketing and call center positions at Qwest Communications and spent more than 15 years in various senior-level marketing, sales and product management positions at AT & T, as well as multiple roles in marketing, engineering and operations.I received an M.B.A. from Santa Clara University and a BS in engineering from Harvey Mudd College.