Mark Paul
Global MRO Manager focused on Stakeholder Management and Customer Satisfaction
- Role
- Technical Support Manager at AstroNova, Inc.
- Location
- West Warwick, RI, US
- LinkedIn followers
- 500 followers
About Mark Paul
With over 35 years of professional experience, I bring a deep commitment to stakeholder management, customer satisfaction, and operational excellence to my role as Global MRO Manager at AstroNova Aerospace. My focus lies in fostering collaborative partnerships and delivering high-quality support solutions that align with organizational goals. Dedicated to enhancing key performance metrics, I strive to contribute to a culture of continuous improvement and innovation. At AstroNova Aerospace, I lead initiatives to support global maintenance, repair, and operations, ensuring seamless service delivery and satisfaction for our diverse client base. By leveraging key performance indicators, I collaborate with teams to drive efficiency and optimize performance in line with industry standards. My expertise in stakeholder engagement and customer retention has been instrumental in strengthening relationships and achieving operational success.
Experience
Technical Support Manager
Oct 1990 — Present
Responsible for phone support and field service of Astro-Med\'s Test & Measurment and QuickLabel Systems products
Education
University of Rhode Island
Lean Six Sigma Greenbelt Certified
New England Institute of Technology
BSEET, Electronics
1990 — 1993
Skills
- Hardware
- Solution Selling
- Lean Manufacturing
- Engineering
- Debugging
- Account Management
- Collaborative Problem Solving
- Engineering Management
- Cross-Functional Team Leadership
- Charity Governance
- Computer Hardware
- Sales
- Process Improvement
- Management
- Manufacturing
- Field Service
- Testing
- Electrical Engineering
- Product Management
- Troubleshooting
- Customer Service
- Electronics
- Technical Support
- Team Motivation
- Salesforce.com
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