Mark Pahlke
Customer Support Manager @Lseg Data & Analytics
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2023 — Present
Customer Support Manager @Lseg Data & Analytics
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London, GB
SKILLS
Equity SwapsEquityKepner-TregoeNetwork EngineeringKnowledge ManagementRegulatory ReportingOmgeo OasysPre-SalesJiraStaff DevelopmentKey Performance IndicatorsVendor ManagementIncident ManagementClient ServicesCollateral ManagementProject ManagementHigh AvailabilityProblem SolvingEquitiesProblem ManagementManagementTeam BuildingService DeliveryTechnical SupportCustomer SupportBusiness AnalysisMentoringEnterprise SupportSalesforce.comCustomer ExperienceEnterprise IT InfrastructureInternet Protocol Suite (Tcp/Ip)Customer Experience ManagementDecision-MakingService-Level Agreements (Sla)Back OfficeKcsTask Force ManagementCustomer Service OperationsIntegration
ABOUT MARK PAHLKE
A logical and analytical problem solver with a proven and solid track record (20 years’ experience) in areas of project management, managing global teams and providing exceptional customer service and trade support to buy and sell-side financial service customers. Experienced dealing with pressured, time-critical, high risk and sensitive situations.
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