Mark P.
Customer Service Operations Manager - Large Drives
- Role
- Customer Service Operations Manager - Large Drives at Innomotics
- Location
- New Kensington, PA, US
- LinkedIn followers
- 500 followers
About Mark P.
Accomplished operations leader with experience driving increased business and profitability, P&L ownership, multichannel product distribution, leading high-performance teams, and driving strategic innovation to deliver extraordinary results. I am a result-oriented professional with entrepreneurial attitude, extensive analytical and diagnostic skills, attention to detail, and enjoy working in a fast-paced environment. A servant leader who values business relationships and the power of collaboration through teamwork.
Experience
Customer Service Operations Manager - Large Drives
Feb 2024 — Present · New Kensington, PA, US
Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than dedicated experts, doers, colleagues.Responsibilities as Customer Service Manager for Large Drives includes service delivery for commissioning, repair, retrofits and maintenance contracts for Innomotics’ medium voltage drives. Develop accurate forecasts and WIP details within SAP and project management systems. Exceed customer expectations, company financial and operational targets and employee engagement. Critical organizational interfaces include Manufacturing Plant in New Kensington, PA and HQ, Sales/Marketing, Procurement, Finance, Product Management, Research & Development, Order Entry, Logistics, EHS and Human Resources. Provide vision and leadership in digitally redefining the service delivery for Large Drives.
Education
Excelsior University
Master's Degree, (MBA) Business Administration
2018 — 2020
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