Mark Olivas

About Mark Olivas

I specialize in overseeing end-to-end service delivery, leading cross-functional teams, and implementing ITIL-based processes to optimize incident, problem, change, and service level management. Throughout my career, I have consistently improved service performance—reducing downtime, enhancing SLA compliance, and driving customer satisfaction through proactive monitoring, root-cause analysis, and continuous process improvement.Key strengths include:* Managing complex stakeholder relationships (internal teams, clients, and vendors)* Negotiating and delivering against SLAs and KPIs* Leading service transitions, escalations, and major incidents* Fostering operational excellence in cloud, infrastructure, and support environmentsPassionate about bridging technology and business needs, I thrive in dynamic settings where delivering measurable value, operational stability, and exceptional service experiences is paramount.Open to connecting on IT service management, digital transformation, team leadership, or opportunities to drive service excellence.

Experience

1. Information Technology Service Delivery Manager

   Prospect Health

   Jan 2024 — Present · US

Education

• Golden West College

  Associate of Arts (AA), American Sign Language (ASL)

  1983 — 1985

Skills

• Saas
• Visual Studio
• Sql
• Visio
• Linux
• Asp.net
• Xml
• System Testing
• Iis
• Operating Systems
• Test Planning
• Microsoft Sql Server
• Tfs
• Software Development
• Scrum
• Databases
• Integration
• Manual Testing
• Java
• Sql Server
• Oracle
• Requirements Analysis
• Cloud Computing
• Regression Testing
• Javascript
• Subversion
• Mysql
• Mobile Applications
• C#
• .net
• Agile Methodologies
• Unix
• Management
• Sharepoint
• Testing
• Quality Assurance
• Test Cases
• Perl
• Web Applications
• Enterprise Software