Mark Omailley
Customer Experience Strategy Manager @Scotrail
Glasgow, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2018 — Present
Customer Experience Strategy Manager @Scotrail
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Supporting employees across commercial, customer-facing, operational, engineering and corporate teams to meet our customers\' expectations.Custodian of ScotRail\'s evidence-based customer insight strategy that enables and informs our decision-making and business planning.
EDUCATION
2004 — 2008
University of Glasgow
Law LLB, Law
2016 — 2019
University of Strathclyde
Master’s Degree, Business Analysis and Consulting
2006 — 2007
Københavns Universitet - University of Copenhagen
Law LLB, European Union Law and Policy, World Trade Organisation, Comparative Constitutional Law
SKILLS
Change ManagementAnalyticsPublic RelationsStrategic PlanningBusiness DevelopmentEvent ManagementProject ManagementResearchPublic PolicyMarket ResearchQualitative ResearchPolicyMarketingPublic SectorManagementPolicy AnalysisCustomer InsightSocial MediaStakeholder ManagementCoachingTrainingNew Business DevelopmentAnalysisLeadership
ABOUT MARK OMAILLEY
Customer Experience
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