Mark Noden
Business Change Manager @AWE
Signup · Get unlimited contacts
WORK HISTORY
Business Change Manager @AWE
EDUCATION
University of Derby
BA (Hons), Business Administration & Tourism
University of Derby
Diploma, Business & Finance
SKILLS
ABOUT MARK NODEN
Manufacturing Operations change management.• Contact Centre change management.• Contact Centre performance management.• Offshore Contact Centre management.• Defining Service Level penalty provisions and mitigation.• Contributing commercial responses to the RFP process.• Ongoing commercial & contract support for managed service business partner.• Providing commercial & operational approvals.• Contractual negotiations and maintaining customer relationship throughout negotiations.• Reviewing contract drafts and redrafts.• Internal and external stakeholder management.• Driving best practice in Governance, Contract Management and Relationship Management within IT & Telecoms.Specialties: Change Management, Offshore Contact Centre, Governance, Vendor Management, Contract Management, Commercial Management, Relationship Management, Billing Performance Management, Complex Outsourcing/Offshoring, Managed Insourcing, Managed Services, Telecoms Operators.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.