Mark Nissen

About Mark Nissen

With over 19 years of experience at Microsoft, I am a Senior Customer Success Account Manager who helps retail and consumer goods customers achieve their business goals through the effective use of Microsoft cloud solutions. I act as the customer-facing account leader, managing and orchestrating support delivery activities across the free-to-fee spectrum, and ensuring the highest level of customer satisfaction.My core competencies include troubleshooting and communication skills, which I leverage to identify and solve customer issues, coordinate with other Microsoft groups, and build and maintain strong working relationships. I am passionate about creating success for others, collaborating and supporting them along the way, and celebrating the outcomes together. I am also a mentor, a coach, a dad, and a lifelong learner who enjoys challenges and opportunities to grow.

Experience

1. Senior Customer Success Account Manager

   Microsoft

   Jul 2020 — Present · Buffalo, MN, US

   Act as the customer facing, account leader responsible for managing and orchestrating support delivery activities within a set of Retail and Consumer Goods accounts. This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing business priority is the customer\'s successful adoption and productive use of Microsoft cloud technologies.

Education

• Minnesota State University Moorhead

  Bachelor of Science - BS

  1999 — 2003

• University of Mary

  Master of Business Administration - MBA

  2006 — 2008

Skills

• Professional Services
• Training
• Customer Satisfaction
• Testing
• Sharepoint
• Team Leadership
• Business Intelligence
• Saas
• Sql
• Cloud Computing
• Program Management
• Service Delivery
• Technical Support
• IT Service Management
• Account Management
• Management
• Leadership
• Enterprise Software
• Software as a Service (Saas)