Mark Nagy

Client Relations Ambassador @Hermès

Key Responsibilities: Providing a unique experience for every customer within the universe of Hermès while educating them on the vast product range. Collaborating with headquarters to resolve logistic and other issues for orders while abiding by principles and regulations set by the employer Achievements: Achieved a consistent rating above 80% across all channels of communication Part of the top 10% of individuals in terms of sales shortly after joining, generating over £15k revenue per month Improved overall metrics for the Customer Relations Department, reducing call and email response times by at least 50%