Mark N.

About Mark N.

I’m a global HR leader with 19 years of experience helping startups and scale-ups turn people strategy into business advantage. My journey has taken me across India, the US, and the UK, where I’ve built HR operations from scratch, led M&A integrations, and partnered with boards and founders to align talent with growth.What defines my work is a balance of human-centered leadership and data-driven insight. From embedding AI-enabled HR analytics to building cultures of engagement, inclusion, and accountability, I believe HR is not a support function — it’s a strategic lever that drives sustainable performance.A few career highlights:* Reduced attrition by 7% in one year through engagement and performance redesign.* Delivered multi-million-dollar cost savings via HR process automation.* Integrated HR functions across geographies post-M\&A for SaaS and telecom leaders.* Achieved 100% audit success while scaling HR operations for multiple scale-ups.I’m passionate about shaping leaders, transforming cultures, and scaling HR for the future of work. Currently expanding my leadership toolkit with ICF coaching certification to deepen my impact as a people enabler.If you’re building a high-growth organization and want to translate your next business inflection point into a talent advantage, let’s connect.🎯 Open to CHRO/VP–HR roles in founder-led, tech-enabled or global scale-up firms.Let’s connect.

Experience

1. Chief People Officer

   VNV - Value Network Ventures

   Oct 2025 — Present · Bengaluru, Karnataka, India

2. Talent & Culture

   MPOWER Financing

   Jun 2022 — Mar 2025 · Bengaluru, Karnataka, India

   Key Highlights: Team Scale-Up: Built the India organization from scratch, hiring over 450 employees in 18 months across technology, operations, and customer experience functions. Performance & Productivity: Rolled out an integrated performance management framework, boosting individual and team productivity by 20%, in close partnership with US-based leadership. DEI Leadership: Designed and implemented a robust Diversity, Equity & Inclusion roadmap, leading to a 15% increase in women in leadership roles within two years. Compliance & HR Ops: Digitized core HR and payroll processes (ChartHop, GreyTHR), improving operational efficiency by 20% and ensuring full compliance with India labour laws and global standards. Employee Engagement: Introduced structured engagement frameworks, Gallup-based feedback loops, and transparent communications, resulting in a 25% uplift in employee engagement scores. Culture Integration: Acted as a key cultural bridge, aligning US-led People initiatives with local execution; maintained high trust and retention levels during rapid expansion. C-Suite Partnership: Served as a trusted advisor to global leadership, providing strategic guidance on India HR compliance, workforce planning, and organization design.

3. Assistant General Manager - HR

   ACT FIBERNET

   Apr 2020 — Jun 2022 · New Delhi, Delhi

   • 🧩 Strategic HR Partnering: Supported senior leadership on org design, workforce planning, and transitions during business transformation and post-COVID restructuring. 📈 Employee Engagement & Retention: Designed and launched an engagement calendar across business units, resulting in a 30% lift in employee engagement scores over two performance cycles. 🔄 Talent Management: Rolled out succession planning frameworks and career development programs, improving internal mobility and talent retention across functions. 🏆 HR Operations & Compliance: Ensured 100% compliance with India labour laws across onboarding, exit, disciplinary, and audit processes. 🎯 Performance Culture: Refined performance appraisal systems for frontline staff and team leads; integrated business metrics into HR dashboards for data-driven decisions. 🤝 Change Enablement: Facilitated leadership alignment sessions and HR communications during org structure shifts—ensuring minimal disruption and strong manager buy-in.

4. HR Head

   myPAT.in | Everyone's personalised guru

   Jan 2017 — Mar 2020 · New Delhi

   Reported to CEO | Oversaw HR for Tech-Education Division Appointed to transform HR within a newly launched technology-enabled business unit. Rebuilt the entire HR function, aligning it with growth ambitions, digital transformation, and a performance-first culture. Key Highlights: 🧱 HR Function Overhaul: Revamped HR policies, SOPs, and employee lifecycle processes to support a tech-enabled education business scaling nationally. 🪴 Leadership Development: Designed and launched a leadership development roadmap and role-based learning journeys aligned to business expansion and succession planning. 🧠 Performance Frameworks: Implemented structured appraisal and feedback systems; established OKRs across departments to drive role clarity and accountability. 🧑‍🤝‍🧑 Employee Experience: Introduced regular recognition platforms, townhalls, and team connect initiatives, resulting in improved retention and team morale. 📊 People Analytics: Built HR dashboards to track engagement, attrition, and capability health for strategic decision-making. 📚 Culture Integration: Successfully blended high-performance expectations with people-centric practices, earning leadership trust and staff loyalty during transition.

5. Head Of Human Resources

   Inspop.com Limited (India Branch Office)

   Jul 2011 — Dec 2016 · Gurgaon

   Reported to UK CHRO | First HR Hire for India Business Hired to launch and scale the HR function for Admiral India, a UK-based financial services company entering the Indian market. Served as the local HR head for all operations, integrating global HR frameworks with India-specific practices. Key Highlights: 🚀 Greenfield HR Setup: Established HR systems, compliance processes, and People policies for the India unit from ground up; ensured alignment with UK headquarters. 🤝 Global Collaboration: Partnered with UK-based HR and leadership teams to co-develop performance management, career progression, and total rewards frameworks. 🧑‍🏫 L&D Initiatives: Designed SharePoint-based learning platforms, manager training modules, and 360° feedback loops tailored for emerging leaders. 💰 Compensation Planning: Conducted India-specific market benchmarking and led annual compensation reviews to support employee retention and equity. 🧾 Culture Building: Acted as culture champion, embedding Admiral’s global values into the India operation through localized engagement and communication programs.

6. Manager -Human Resources

   Hi-Tech Gears

   Apr 2008 — Jun 2011 · Gurgaon, India

   • Talent Acquisition & Manpower Planning • Performance Management & Training • Grievance Handling/ Leave Management/ Separations/Communication/ Re-imbursement/Compliance / Payroll • Corporate Communications

7. Senior Executive

   Frost & Sullivan

   2006 — 2008

   Learning & Development

8. Assistant Supervisor

   Keele Facilities and Management

   Oct 2005 — Oct 2006

   Conduct background checks and new hire orientation Coordinate benefits administration: enrollment, vendor management, serve as program SME including but not limited to benefits and leave of absence (LOA) Manage and maintain all HR paperwork, personnel files, vacation, travel and database updates

Education

• St. Stephen's College, Delhi

  Bachelor of Science - BS · Chemistry

  2001 — 2004

• University of Allahabad

  Bachelor of Education - BEd

  2009

• St. Columba's School,

  Mathematics; Science · English, physics, chemistry and biology; social studies and mathematics

  1986 — 2000

• St. Columba's

  AISSCE · PCMB

  1999 — 2000

Skills

• Cross-Border HR
• Onboarding
• Technology Recruitment
• Employee Engagement
• Human Resources
• Management
• HR Policy Design
• Employee Benefits
• HRBP
• Strategic Human Resources Leadership
• Mentoring
• Behaviourial
• Training & Development
• Sourcing
• Policy
• Compensation & Benefits
• Performance Management
• Strategic Human Resource Planning
• Job Evaluation
• Succession Planning
• Training Delivery
• Employee Learning & Development
• Performance Appraisal
• Global HR Business Partnering
• Talent Acquisition & Workforce Scaling
• Strategic HR
• Succession Planning
• Coaching
• Recognition Programmes
• Leadership
• Personnel Management
• HRIS
• Technical Recruiting
• Organizational Development
• Talent Acquisition
• Executive Search
• HR Policies
• Interviewing
• Business Strategy
• Organizational Learning