Mark Muzzarelli
Automotive Professional
- Role
- Performance and Compliance Manager at Leader Automotive Group
- Location
- Geneva, IL, US
- LinkedIn followers
- 500 followers
About Mark Muzzarelli
Outstanding Senior Manager with a successful career in challenging roles with world-class market leaders Nissan and Caterpillar. Recently hired to assist the Leader Automotive Group and their 19 franchises to improve operations and profitability. Results-focused track record of building and managing multiple entities to deliver strategic roadmaps and collaborative solutions. Focus on optimizing sales performance, revenue growth, pipeline and market position. Hands-on change agent with a positive reputation for recruiting, guiding and developing cross-functional teams in consistently exceeding goals and targets in customer satisfaction, sales and large-scale unit productivity. Influential background in acquiring, supporting and retaining key dealerships and networks in rapidly changing market spaces. Strong abilities in general management, P&L accountability, branding strategies and data-driven decision making. Executive Value-Add Snapshot - Market Share Growth: guided the Infiniti Division in the Detroit market to #1 status with highest sales volume percentage increase and more sales than Lexus and Mercedes competition; also ranked as #1 in Chicago District in 2013 and 2014 for market share gains vs. Toyota, Honda and Hyundai- Customer Loyalty: earned #1 company ranking in the industry by reducing buybacks by 66%, winning 90% of all arbitration cases and surpassing all sales and service CSI metrics- Profit Building: directed all aspects of Nissan dealership operations, representing annual sales of $750M, including over 12,300 new vehicle sales, in the Chicagoland area- Network Improvement: personally mentored two Chicago Metro dealerships that faced franchise termination into top sales performer status, doubling sales penetration; later one became a Top Three sales volume dealer and the only Chicagoland dealer to outsell their Toyota, Honda and Hyundai competitors.
Experience
Performance and Compliance Manager
Apr 2021 — Present
Education
University of Wisconsin-Madison
Master of Business Administration (MBA), Marketing
1984 — 1985
Western Illinois University
Bachelor of Business Administration (BBA), Operations Management
1977 — 1981
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