Mark Moore
Head of Technology Programmes, Projects & Analysis @Direct Line Group
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WORK HISTORY
Head of Technology Programmes, Projects & Analysis @Direct Line Group
Bromley, GB
Responsible for a large technology change team (ranging from 75 to 125 FTE), comprising of Programme Managers, Project Managers, Business Analysts and PMO. Key responsibilities:• Delivery oversight of programmes and projects (£250K to £10m).• Management and performance of delivery teams (permanent, contractor and consultant).• Capability uplift and maturity assessments.• Ensuring adherence of appropriate governance.• Improving ‘ways of working’ to ensure efficiency and collaboration with other functions.• Driving change through at pace, removing blockers/challenges.• Stakeholder engagement with multiple change and operational areas, as well as third parties services.Whilst in position, DLG strategic targets for change have been delivered, an improved operating model has been introduced, capability has been uplifted by one maturity point (leading to a productivity increase of 25%) and overall staff satisfaction has nearly doubled.
SKILLS
ABOUT MARK MOORE
A driven and committed change manager with 24 years of insurance experience, with proven leadership skills within business and technology change environments. Currently a Head of Delivery within DLG Insurance with end to end accountability for programme/project delivery and application management of the Claims & Customer Portfolios.Experienced at managing diverse teams from an operational and change perspective (currently managing 105 change & application management FTE). Excellent track record in developing high performing and collaborative teams, whilst ensuring individuals reach their maximum potential/career aspirations. Strong programme/project management skills within technology and operational environments, including application development, implementation and maintenance. Key strengths; stakeholder engagement; cross functional business & technology change (including outsourcing); portfolio management; benefits management & realisation; process modelling & re-engineering; change readiness & rollout; team leadership; and risk & issue management.
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