Mark Montgomery
Seasoned contact center and business operations leader with over 20 years of experience optimizing customer experience, driving performance improvements, and managing large-scale programs.
- Role
- Business Process Lead, Customer Experience at General Motors
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Business Process Lead, Customer Experience
Jan 2013 — Present · Detroit, MI, US
Skills
- Business Transformation
- Sdlc
- IT Service Management
- IT Outsourcing
- Process Improvement
- Enterprise Architecture
- Crm
- Operations Management
- Business Process Improvement
- Solution Architecture
- Business Intelligence
- Business Systems Implementation
- Software Project Management
- Pmp
- IT Strategy
- Global Delivery
- Sap
- Integration
- Visio
- Pmo
- Requirements Analysis
- Business Analysis
- Outsourcing
- Business Process
- Program Management
- Vendor Management
- Project Portfolio Management
- Requirements Gathering
- IT Management
- Service Delivery
- Itil
- Cross-Functional Team Leadership
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