Mark Moffatt
Receptionist @British Swim School
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WORK HISTORY
Receptionist @British Swim School
Pembroke Pines, FL, US
Served as the primary receptionist, managing front-desk operations including client billing, lesson scheduling, enrollments, and handling high-volume phone calls and email communications. Utilized Jackrabbit software to maintain accurate client records, process payments, coordinate schedules, and support daily operations. Used Microsoft Excel and Word for documentation, reports, and administrative tasks. Communicated effectively with parents, customers, instructors, and management to resolve inquiries and ensure smooth program coordination. Occasionally supported swim instruction while maintaining a professional, organized, and customer-focused front-desk environment.
EDUCATION
Somerset Academy
High School Diploma
ABOUT MARK MOFFATT
I’m a Certified Clinical Medical Assistant (CCMA) with experience in both clinical and front-office healthcare roles, and I take pride in being organized, dependable, and patient-focused. I enjoy working directly with people, whether that means supporting patients, coordinating schedules, or helping a team stay on track in a fast-paced environment. My background across healthcare, education, and customer-service settings has strengthened my communication skills and taught me how to stay calm, attentive, and adaptable.I am currently working toward a degree in Biology with the long-term goal of attending medical school, completing residency, and becoming a physician. Being certified in Basic Life Support (BLS) and gaining hands-on clinical experience has reinforced my commitment to medicine and patient care. I’m someone who values learning, teamwork, and consistency, and I’m always looking for opportunities that help me grow while making a meaningful impact on the people I serve.
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