Mark Milmine

About Mark Milmine

As a next-generation CRM and Revenue Operations Architect, I bridge the gap between…

Experience

1. Salesforce & Crm Systems Architect

   Bulgin

   Feb 2012 — Present

   Lead architect of customized Salesforce solutions & administrator for global electronics manufacturer. Transformed fragmented service workflows into unified, automation-powered case handling with full SLA tracking, escalation logic, and audit traceability. Maintained, updated and custom coded system to the needs of the organization. Designed scalable object and flow architecture in Salesforce to support dynamic business logic, inter-departmental collaboration, and user-specific record visibility. Partnered with Marketing and Sales Operations to integrate HubSpot campaign data into Salesforce for full-funnel visibility and lead attribution reporting. Streamlined cross-platform IT workflows by embedding Salesforce processes with ManageEngine ticketing and infrastructure data systems. Conducted stakeholder training, UAT testing, and change management sessions to support adoption of new platform components and enhanced reporting layers.• Global presence for 24/7 response within EMEA,APAC and The Americas• Developed reports, dashboards, and processes to continuously monitor data quality and integrity• Developed training plans, materials, and webinars for new users and ongoing training sessions.• Worked with stakeholders to ensure system relevance within all business process changes.• Customized data object to coordinate with organizational needs• Maintained fluidity between upper management need and sales & marketing requests.

Education

• DeVry University

  Bachelor of Science - BS

• Long Beach City College

  Associate's degree

• Platt College-Los Angeles

  Graphic Design

Skills

• Business Analysis
• Crm Integration
• Competitive Analysis
• Key Account Management
• International Sales
• Production Managment
• Sales Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Product Management
• Crm
• Product Development
• B2b
• Solution Implementation
• Marketing
• Salesforce.com Administration
• Sales Process
• Team Building
• Management
• Direct Sales
• Manufacturing
• Sales Operations
• Customer Service
• Negotiation
• Sales
• Salesforce Training
• Salesforce.com Implementation
• Project Management
• Training
• New Business Development
• Product Marketing
• Solution Selling
• Business Strategy
• Account Management
• Strategic Planning
• Business Development