Mark Mileusnic
Chief Customer Operations Officer @NCCI
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WORK HISTORY
Chief Customer Operations Officer @NCCI
Founded in 1923, the National Council on Compensation Insurance (NCCI) fosters a healthy workers compensation system by gathering data, analyzing industry trends, and providing objective insurance rate and loss cost recommendations. Mark joined NCCI in 2006 to lead its Customer Operations Division as the primary point of contact for NCCI’s customers. He and his team are responsible for delivering tools, information, and services to carriers, state funds, self-insurers, and agents. Through direct engagement with customers, his team drives customer satisfaction and creates tangible value for stakeholders.The Customer Operations team includes Affiliate Services, Product Management, Experience Rating Production, Assigned Risk and the Customer Service Call Center.Mark leads NCCI’ Annual Insights Symposium production and is proud to act as an executive sponsor for NCCI’s Inclusion and Diversity ERG.Mark graduated from Purdue University with a BS degree in business management and marketing. He has also attended the University of Michigan’s Global Program for Management Development, Harvard Business School’s Leadership Best Practices, and the University of Chicago’s Strategic Business Leadership program. Mark holds designations as an Associate in Insurance Services (AIS) and as a Registered Professional Liability Underwriter (RPLU). Mark is both a Trustee and Board Member of the Boca Raton Chamber of Commerce.
EDUCATION
University of Michigan
Global Program for Management Development
The University of Chicago Booth School of Business
Strategic Business Leadership
Harvard Business School
Leadership Best Practices Executive Course
Purdue University Northwest
Bachelor of Science (BS), Marketing/Marketing Management, General
SKILLS
ABOUT MARK MILEUSNIC
Chief Customer Operations Officer at NCCI
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