Mark Melo

About Mark Melo

I\'m a project manager with approximately four years of experience turning complex ideas into practical, lasting results. At A.I.M. Mutual Insurance Companies, I led a multi-year effort to replace our legacy claims and policy systems with a modern, cloud-based platform, transforming how the company operates day to day.I thrive on bringing people together to solve problems, whether that’s coordinating across IT, operations, and business teams or keeping vendors aligned on shared goals. My work focuses on driving efficiency, reducing risk, and setting up systems and teams for long-term success.I’m passionate about improving how organizations work, simplifying processes, strengthening collaboration, and helping teams deliver solutions that truly make an impact.

Experience

1. Project Manager

   A.I.M. Mutual Insurance Companies

   Feb 2024 — Present

   Led the successful delivery of a high-impact, multi-year core system replacement project, modernizing the organization’s legacy claims and policy platform with a scalable cloud-based solution. As the project manager, I owned the end-to-end execution across cross-functional teams and external vendors.Highlights:Delivered a complex org-wide system go-live in May 2025, meeting timeline and strategic objectives.Directed project planning, stakeholder engagement, risk management, and operational readiness across 10 departments.Developed post-launch processes to manage ongoing system configuration, issue escalation, and enhancement work.Acted as the primary liaison between IT, business leadership, departments, and third-party vendors.

Education

• University of Massachusetts Lowell

  Bachelor’s Degree

  2013 — 2017

Skills

• Microsoft Office
• Task Management
• Teamwork
• Strategic Planning
• Problem Solving
• Priority Management
• Customer Support
• Customer Service
• Customer-Focused Service