Mark McLaughlin

WORK HISTORY

EDUCATION

ABOUT MARK MCLAUGHLIN

With over 18 years of experience in both the banking and iGaming industries, I have a deep understanding of risk management, fraud investigations, and compliance. My career has been marked by building and scaling risk operations teams from the ground up, empowering diverse teams to achieve exceptional results across high-pressure, fast-paced environments.I specialize in:Fraud Prevention & AML Compliance: Expertise in Anti-Money Laundering (AML) programs, SAR reporting, KYC/EDD, and transaction monitoring. Reduced chargebacks by 23% and built AML programs in highly regulated markets, overseeing multiple successful audits and a market exit in Ontario.Payments & Automation: Led payment optimization efforts, introducing automated withdrawals, reducing processing times from 4+ hours to under 30 minutes, with over 85% of transactions processed without human intervention. Proficient in payment systems, fraud detection tools, and AVS filters.Operational Excellence: Skilled in process improvement, risk mitigation, and data analytics. Experience in developing fraud rules, mitigating operational risks, and conducting risk assessments across multiple markets.Leadership & Team Building: Whether growing a team from 4 to 25 employees or mentoring individuals, my leadership philosophy centers on personal development, collaboration, and leading by example.I pride myself on staying calm under pressure, especially in industries like iGaming where agility and strategic foresight are essential. My approach is both highly analytical and people-focused—I can translate complex problems into actionable solutions that align with business goals, from the front line to the executive suite.