Mark Anthony McHenry
Supervisor, Contact Center Services @MedImpact Healthcare Systems, Inc.
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WORK HISTORY
Supervisor, Contact Center Services @MedImpact Healthcare Systems, Inc.
Tempe, AZ, US
Has primary responsibility for supervision of a variety of Contact Center Services staff. Manages day-to-day operations in the achievement of defined service objectives. Supports management to assure team alignment with the overall goals and objectives of the Operations Business Unit and the Corporation. Provides leadership to ensure the highest levels of quality, service, performance levels, and efficiency standards are implemented and maintained. Trains and develops staff to successfully perform their duties and advance within the Operations career path. Relies on knowledge and experience of healthcare operations concepts, practices and procedures. Takes responsibility for personal growth and career engagement. A wide degree of independence, latitude and creativity is expected.
EDUCATION
Grand Canyon University
Business Administration and Management, General
ABOUT MARK ANTHONY MCHENRY
With over 10 years of professional experience, I bring a strategic approach to…
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