Mark McEwan
Head of IT Service and Support @Avidity
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WORK HISTORY
Head of IT Service and Support @Avidity
Glasgow, GB
EDUCATION
Glasgow Caledonian University
Bachelor of Science (BSc), Computer Aided Engineering
SKILLS
ABOUT MARK MCEWAN
I love to dig into customer problems and solve them with modern technology. Whether this be from my 19 years working in sales for two of the largest electrical retailers in the UK or in the last decade, working in the fast paced, ever changing world of field marketing. It is the latter that I have been able to translate and support the challenges of working with technology by improving on the user experience, understanding and service delivery elements.I have enjoyed many senior roles throughout my career is retail sales & IT. My experiences professionally and personally have taught my the following about myself:I can align, lead and develop individuals & teams from 10 - 40 people- I work to solve the problem rather than move it on- I translate tech speak to users- I always look at the impact changes make on othersI can successfully manage a budget of circa £1M- I work with suppliers to unlock the best value- I look at opportunities to reduce costs whilst minimising business impact- I review and forecast effectively to reduce risk to the businessI enjoy working with people and improving my knowledge and understanding. Professional skillsService Delivery, Budget Management, Contract Management, Project Management, Microsoft Licencing Management, Procurement, Strategic Planning
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