Mark McDermott
SVP Corporate Optimization - Shared Services
- Role
- Iqor - SVP Corporate Optimization Shared Services at iQor
- Location
- Barrington, IL, US
- LinkedIn followers
- 500 followers
About Mark McDermott
Senior Executive with over 30 years of Information Technology and Contact Center / BPO Account Leadership expertise. Expert in the Global Contact Center / BPO Industry with deep expertise in core operational and innovation strategies. Leader in developing and managing global client customer experience programs and business transformation.
Experience
Iqor - SVP Corporate Optimization Shared Services
Oct 2024 — Present · Fort Lauderdale, FL, US
Skills
- Business Transformation
- Customer Retention
- Customer Satisfaction
- Call Center Development
- Business Process
- Business Intelligence
- Telemarketing
- Team Management
- IT Management
- Disaster Recovery
- Offshoring
- Vendor Management
- Business Process Outsourcing (Bpo)
- Call Centers
- Call Center
- Service Delivery
- Business Analysis
- Inbound Marketing
- Leadership
- Program Management
- Saas
- Workforce Management
- Telecommunications
- Customer Relationship Management (Crm)
- Process Improvement
- Customer Experience
- Transition Management
- Outsourcing
- Management
- IT Strategy
- Contact Centers
- Business Process Improvement
- Avaya
- Acd
- Executive Management
- Operations Management
- Data Transformation
- Strategy
- Requirements Analysis
- Software Project Management
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