Mark McClelland

Director of Strategic Accounts @Hemsley Fraser

London, GB

Strategic Account Leadership - I own and manage client relationships, as a primary executive point of contact. Develop account growth strategies. Lead strategic business reviews.Identify client pain points and propose solutions* Revenue Growth & Retention - I am focused on the growth of 4 major sectors: Financial Services, Insurance, Oil & Gas and Professional Services. Drive new business, renewal, upsell and cross-sell opportunities. Develop account plans and forecasts. Negotiate high-value contracts and partnership agreements.* Client Strategy & Partnership - I help clients align their requirements and business outcomes with compelling learning solutions. Partner with clients executive (CLO’s, HR Director’s, Head of L&D, CHRO’s). Solutions to include - Skills transformation, Performance and Talent Development.* Cross-Functional Collaboration - I work closely with Product, content and delivery teams to customise solutions for our strategic clients. Partner with marketing and customer success to build case studies and demonstrate learning impact and ROI.* Team Leadership & Development - Lead and mentor new account directors supporting strategic clients. Implement best practices for account management, client engagement and reporting.* Market & Industry Insight - I keep informed about industry trends. I identify and share market shifts that could impact client requirements and open up new business opportunities. Represent Hemsley Fraser at industry events, leadership forums and client summits for HR and L&D leaders.