Mark Matthews

Director of Professional Services @Learning Pool

Northampton, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Director of Professional Services @Learning Pool

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Northampton, GB

EDUCATION

1994 — 1997

University of South Wales

BSc., Behavioural Science

SKILLS

Cost ManagementService DeliveryOperating BudgetsProcess EngineeringStrategySales ProcessProcess ImprovementPeople DevelopmentTeam ManagementCustomer EngagementCustomer Escalation ManagementLeadershipCoaching StaffTalent AcquisitionP&L ForecastingFinancial AnalysisHuman ResourcesImplementation MethodologyRecruitingPre-SalesPrince PractitionerSaasPerformance ManagementCrmBusiness Process ImprovementBusiness StrategyPricingTelecommunicationsProject SponsorshipChange ManagementPrince2Talent ManagementLead GenerationTrainingStakeholder ManagementTeam LeadershipErpApplicant Tracking SystemsOutsourcingSolution Implementation

ABOUT MARK MATTHEWS

A versatile and resourceful Professional Services leader with experience developing service delivery within start-ups to enabling growth in establish global technology businesses. Passionate about the customer experience and hands-on with supporting client engagements from project management and consulting to delivering business transformational change.Specialties: project management, implementation consultancy, coaching, people development, client relationship management, resourcing and recruitment, customer service, service delivery, change management, talent management tools, SaaS, operational finance, continuous process improvement, business analysis, performance management.

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