Mark Masloski
Supervisor, Customer Service Analytics @Kansas City Board of Public Utilities (BPU)
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WORK HISTORY
Supervisor, Customer Service Analytics @Kansas City Board of Public Utilities (BPU)
Kansas City, KS, US
I lead a data-driven team focused on enhancing customer service and driving cost savings. My expertise benefits my company through increased customer satisfaction, identifying and recouping theft and ensuring equitable payment practices.Key accomplishments:• Recovered $4M by identifying fraud and fixing billing problems• Set up new customer systems that let people handle their accounts online increasing adoption by 1,200%• Fixed a billing bug that recovered another $2M from accounts that were falling through the cracks• Trimmed $350K in yearly costs by making our payment programs run smoother• Changed our deposit rules to collect 22% more while keeping customers satisfied
EDUCATION
Rockhurst University
MBA
University of Nebraska at Omaha
Bachelor of Science (BS)
ABOUT MARK MASLOSKI
I transform how organizations serve customers, create value and protect revenue. For me…
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