Mark Martins

Front Desk Associate @FirstService Residential

FL, US

Opening team member of new luxury condominium building, assisting owners with property tours, scheduling new resident orientations, move ins and deliveries• Serve as Manager on Duty, responsible for the safety and security of the building overnight while providing stellar customer service to residents, guests, and vendors • Work closely with management to suggest and implement policies and procedures, such as checklists, daily logs and \"how to\" guides, to provide a seamless customer experience for both residents and associates• Consistently deliver a service experience that is highly personalized and memorable, exceeding the expectations of a refined clientele • Effectively interact with teammates on other shifts and in other departments to ensure sharing of critical information and best practices to achieve property goals

University of Tampa - John H. Sykes College of Business

BS, Marketing (summa cum laude)