Mark M.

About Mark M.

Tech-savvy professional with substantial experience consulting on asset management software and directing IT asset and configuration management operations. Proven success delivering 100+ asset management software projects in all types of industries. Adept at coaching clients and staff, configuring EAM software applications, managing project life cycle, ensuring optimal level of inventory, securing client satisfaction, delivering technology support, troubleshoot end-user applications, and resolving complex problems. In-depth knowledge of the organization’s products and/or services. Strong communication, analytical, and troubleshooting skills; innate ability to build robust rapports with stakeholders, users, and business clients

Experience

1. Business Operations Applications Support

   Fluor Corporation

   Mar 2017 — Present · Greenville, SC, US

   Create and document manual and automated test cases based on requirements for seamless test plans execution. Test scenarios/scripts, document test scripts in common repository by maintaining and generating data. Adhere to QA process best practices, including defect management, test case execution and requirements capability. Collaborate with technical development teams and business users for software deployment with Maximo application. Develop new applications, add new fields, and implementing business logic via Maximo features. Track and document issues using ServiceNow software to resolve in Maximo. Excelled at understanding business usage of Maximo applications and incorporates into test requirements, design, cases, and scripts. Ensured high-level accuracy of user documentation and training materials

Education

• Ohio University

  Bachelor of Science in Sport Sciences, College of Health and Human Services