Mark Lundy

About Mark Lundy

I lead payments operations and risk strategy at the intersection of transactional integrity, regulatory compliance, and scalable operational excellence — with 18+ years of experience in financial services and payment networks.Most recently as Senior Director at PULSE Network (a Capital One company), I own the First Line of Defense compliance and risk framework for a network processing $20B+ monthly — overseeing issue management, KRI monitoring, operating rules governance, audit readiness, and regulatory compliance across OFAC, AML, KYC, and card network requirements.A few things I’m known for: turning complex obligations into practical operational frameworks, building and developing high-performing global teams, and partnering with Product and Engineering to embed risk controls into new payment products from day one.I’m passionate about payments — the infrastructure, the risk, the compliance, and the continuous evolution of how money moves.Areas of expertise: Payment Operations · Risk Management · Chargeback & Dispute Resolution · Fraud Prevention · AML/KYC/OFAC · Card Network Rules (Visa/Mastercard) · Reconciliation & Settlement · Scaled Agile (SAFe) · People Leadership

Experience

1. Senior Director, Business Compliance and Operations

   Capital One

   Jun 2025 — Present

Education

• The University of Texas at Austin

  Bachelor of Arts (BA), Economics

  2000 — 2004

Skills

• Banking
• Payments
• Business Strategy
• Management
• Strategy
• Financial Services
• Emv
• Finance
• Tokenization
• Coaching
• Debit Cards
• Sales
• Business Development
• Relationship Management
• Customer Satisfaction
• Process Improvement
• Analysis
• Financial Analysis
• Portfolio Management
• Loans
• Strategic Influence