Mark Lucken
Kraken Programme Delivery Manager @Cuckoo
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WORK HISTORY
Kraken Programme Delivery Manager @Cuckoo
Exeter, GB
Led enterprise transformation to Kraken platform, full CRM replacement and operating design- Delivered telecoms adaptation of Kraken platform, provisioning and in-life journeys for FTTP products- Managed delivery across digital integrations, CX improvements and data migration & releases- Owned end-to-end programme governance, including vendor tracking and milestone management- Acted as the key interface to 3rd party technical partners, driving cross-organisation alignment- Directed multi-disciplinary onshore and offshore teams using Agile and hybrid delivery practices- Delivered a stable cutover with minimal disruption and measurable uplift in service quality.
SKILLS
ABOUT MARK LUCKEN
An accomplished and self-motivated Senior Delivery & Transformation Consultant with 20+ years’ experience delivering large-scale data, digital and technology transformation across Financial Services, Utilities, Telecoms, Marketing and IT. Specialising in enterprise platform replacements, CRM migrations, data strategy, digital modernisation and operational transformation across complex, multi-workstream environments.Combines extensive technical understanding with a pragmatic, outcome-driven leadership style – known for making things happen, aligning teams and delivering results on time and to quality.
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