Mark Lloyd

Senior Implementation Project Manager @Fidelity Investments

Bristol, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2023 — Present

Senior Implementation Project Manager @Fidelity Investments

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London, GB

SKILLS

Contact Center ManagementService OperationsTime ManagementService ImprovementCapacity ManagementContact Center OperationsChange ManagementGovernanceIncident HandlingService LevelsService Level AgreementsFidessaService ContinuityTransition ManagementRisk ManagementEscalationIT Operations

ABOUT MARK LLOYD

With over 17 years of experience in the financial services industry, I am a highly professional and creative operations manager who specializes in employee share plan projects and services. I have a proven track record of leading and delivering high-value and high-risk events for a wide portfolio of high-profile FTSE 100 and 250 clients, such as HSBC, Ericsson, and Royal Dutch Shell.As the Head of Awards, Special Processing and Operational Readiness at Computershare, I am accountable for leading a high-performing team, ensuring compliance with SLAs and regulations, and leveraging the benefits of Computershare\'s Plan product, EquatePlus. I also contribute my expertise globally to Australia, Asia, and North American regions. I am passionate about operational excellence, customer satisfaction, and transformation projects. I hold an ICSA Certificate in Employee Share Plans, and I am confident and comfortable in front of clients, demonstrating excellent communication and presentation skills.

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Mark Lloyd — Senior Implementation Project Manager at Fidelity Investments in Bristol, GB | Unifers