Mark Leon Guerrero
VP, Retention
- Role
- Vice President, Retention at Charter Communications
- Location
- Stamford, CT, US
- LinkedIn followers
- 500 followers
About Mark Leon Guerrero
Sales/Retention Executive with more than 20 years of experience in the Cable Telecommunications and Telecommunications markets. Extensive experience managing key account relationships, developing and implementing sales strategies, and training, mentoring, and motivating high performance sales teams. Well-developed skills in all aspects of sales training and business development, including performing client needs assessments, selling features and benefits of products and services, overcoming objections, and closing sales.• Market-Leading Sales Growth: Consistently exceeded strategic monthly revenue targets of over $1 Million at SBC Communications and improved measured sell-in rates on all lines of business at Time Warner Cable. • Strategic Sales Forecasting & Analysis: Demonstrated ability to collaborate with executive leadership to establish strategic sales goals and objectives that advance profitability and competitive position within the market.• Process Improvement Expertise: Proven track record of success developing and implementing plans and processes to increase call center production and enhance customer satisfaction. Areas of Expertise:Inbound TelesalesCall Center ManagementStrategic Sales Forecasting and PlanningKey Account ManagementBuilding and Developing TeamsSales ManagementProfit and Loss Management (P&L)Building RelationshipsIncreasing Market ShareBudget ManagementImplementing Process Improvements
Experience
Vice President, Retention
Jan 2019 — Present · Stamford, CT, US
Education
Pikes Peak State College
General Coursework
Skills
- Call Centers
- Customer Experience
- Customer Retention
- Telecommunications
- Customer Satisfaction
- Direct Sales
- Sales Operations
- Leadership
- Managed Services
- Broadband
- Sales Process
- Wireless
- Customer Service
- Voip
- Call Center
- Coaching
- Operations Management
- Telephony
- Avaya
- Solution Selling
- Vendor Management
- Workforce Management
- Change Management
- Process Improvement
- Management
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