Mark Leifker
Customer and Regulatory Services - Quality Assurance Manager at Nationwide
- Role
- Customer and Regulatory Services - Quality Assurance Manager at Nationwide
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
Experience
Customer and Regulatory Services - Quality Assurance Manager
Jan 2020 — Present
Accepted lateral position due to potentially impacted role as Associate Director.• Developing and creating new First Line Quality Assurance program freeing up front line managers to focus on the development and day to day operations of property claims handling.• Developed questionnaire and job aids to facilitate the review of property claims files with focus on the claim handling and compliance concerns.• Recruited, identified and hired team of 15 to complete property claim quality reviews on daily basis.
Education
Western Governors University
Master of Business Administration - MBA, Received three WGU Excellence Awards, awarded on 1-2% of student submissions.
2021 — 2023
University of Northern Iowa
Bachelor, Accounting and Finance
1997 — 2002
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