Mark Kriz
Training Specialist, Purina Pet Care
- Role
- Training Specialist at Nestlé Purina North America
- Location
- Fredonia, NY, US
- LinkedIn followers
- 500 followers
About Mark Kriz
I have had many experiences in life, going to college at New Mexico State University traveling by motorcycle from the Binghamton NY area, to joining the Jesuit order and serving as a missionary in the Asian Pacific as well as advancing my extensive college education, to marrying my true love Susan and working for companies like Time Warner Cable, General Electric, and now Amazon. Because of all this experience, I am a critical thinker, an analyst, an instructor, and a manager for overseas outsources, a programmer and builder of computers, home construction specialist in carpentry, plumbing and electronics, and a father of 3. I look forward to whatever comes next.
Experience
Training Specialist
Oct 2022 — Present · Dunkirk, NY, US
Partner with Training & Learning Manager on various learning projects and initiatives driving skill and knowledge development to deliver business results-Lead and develop the monthly New Employee Orientations by utilizing the Cornerstone on Demand, POKA, and other training systems to ensure the new employees are supplied with resources and knowledge for their roles-Create documentation and presentations using photographs, transcripts, video software and eLearning software for current and future training needs-Collaborate with all departments to dicover, create, and deliver training needs-Upload, track, and report on all training metrics. Create reports in CSOD (standard and Custom) as requested by the facility management-Become a CSOD administrator expert to maintain all employee records and transcripts.
Education
Jesuit School of Theology
Theology/Divinity, Theology/Music Theory
1992 — 1995
New Mexico State University
Business Computer Systems and Programming, Bachelors
1980 — 1982
Fordham University
General Studies in Philosophy and Music Theory, Minor
1985 — 1988
Broome Community College
Associate's degree, Business Administration
1977 — 1980
Skills
- Performance Management
- Employee Training
- Program Management
- Customer Retention
- Technical Support
- Customer Service
- Microsoft Office
- Avaya
- E-Learning
- Vendor Management
- Microsoft Excel
- Telephony
- System Administration
- Tcp/Ip
- Visio
- Project Management
- Computer Hardware
- Call Center
- Software Documentation
- Captivate
- Call Centers
- Instructional Design
- Team Leadership
- Technical Writing
- Voip
- Troubleshooting
- Management
- Team Building
- Customer Satisfaction
- Training
- Sharepoint
- Testing
- T1
- Instructor-Led Training
- Process Improvement
- Telecommunications
- Needs Analysis
- Access
- Windows
- Technical Training
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