Mark Konzen
Retired - Former Customer Care Client Manager at Alight Solutions
- Role
- Strategic Customer Service Client Manager at Aon
- Location
- Denver, NC, US
- LinkedIn followers
- 500 followers
About Mark Konzen
Experienced senior benefits and HR professional with proven results in administering…
Experience
Strategic Customer Service Client Manager
Sep 1998 — Present
Customer service leader responsible for delivery of various HR BPO services* Manage customer service integration and coordination of services of HRO and BPO services for Fortune 500 clients* Develop and execute customer service strategy/business plans* Foster integration and enhancements to clients and key stakeholders
Education
National-Louis University
Management
Skills
- Employer Branding
- Offshoring
- Vendor Management
- Human Resources
- Resource Management
- Manual Testing
- Health Insurance
- Management Consulting
- Global Delivery
- Requirements Analysis
- Hro
- Program Management
- Performance Management
- Management
- Team Building
- Bpo
- Benefits Administration
- Pmp
- Leadership
- Employee Benefits
- Sdlc
- Defined Benefit
- Outsourcing
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