Mark Kirklin
Sales Support Operations / PMA
- Role
- Sales Support Operations Pma at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Mark Kirklin
Account penetration and managementCross Functional Collaboration Intellectual Horsepower Process ImprovementBuilding effective teams, drive for results, customer focus
Experience
Sales Support Operations Pma
Sep 2016 — Present
Senior Sales Support RepresentativeResponsible for resolving internal and external issues in the Dell Federal Sales Segment. These responsibilities include resolving customer escalations, submitting CARE Issues, working with Export Compliance, Tax, Logistics, Order Processing, Collections, expediting orders, reviewing reports, and resolving Ready Ship issues. Tasked with managing micro-projects and interfacing with the Sales Team and building Customer relations.
Education
The University of Texas Permian Basin
Bachelor of Business Administration (BBA), Business Administration and Management, General
1985 — 1990
Skills
- Accounts Receivable
- Business Process Improvement
- Training
- B2b
- Catalog Management
- Customer Service
- Cross-Functional Team Leadership
- Process Improvement
- Accounting
- Management
- People Development
- Inventory Management
- Business Process
- Customer Experience
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