Mark Kettlehake

About Mark Kettlehake

Senior QA Engineer with over 5 years of experience leading manual and accessibility…

Experience

1. Software Qa Engineer

   Five Below

   Jan 2020 — Present · Philadelphia, PA, US

   Following the acquisition of Hollar by Five Below, I played a crucial role in conducting the knowledge transfer between the companies. As the sole onsite QA tester for desktop browsers, mobile web, and mobile apps, I worked in an Agile environment, ensuring that all testing processes aligned with the Agile methodology.Key Responsibilities:• Led all manual testing efforts for desktop browsers, mobile web, and mobile apps, ensuring high-quality user experiences across platforms.• Conducted the knowledge transfer from Hollar to Five Below, ensuring seamless integration of QA processes, tools, and best practices.• Briefly served as the QA team lead, managing offshore QA engineers, while working collaboratively within cross-functional Agile teams.• Directed the QA team during the company’s ADA (Americans with Disabilities Act) compliance overhaul, researching ADA testing tools and creating test strategies.• Ensured website design specs were accurately implemented, matching designs provided in Sympli and Figma.• Executed functional, regression, end-to-end, and user acceptance testing (UAT), ensuring thorough test coverage and product quality.• Created, documented, and tracked test cases, plans, executions, and defects using Xray for Jira, in line with Agile processes.• Used ServiceNow to regularly track bugs and workflows, ensuring efficient issue resolution.

Education

• Columbia College Hollywood

  Bachelor’s Degree

  2013 — 2015

• Hill-Murray High School

  High School Diploma, Magna Cum Laude

  2006 — 2010

• Case Western Reserve University

  Bachelor of Science (B.S.)

  2010 — 2011

• Saint Paul College-A Community and Technical College

  Associate's Degree

  2012 — 2012