Mark Karnauch

About Mark Karnauch

Global Operations & Transformation Executive with 20+ years of experience leading…

Experience

1. AVP, Service Delivery, Digital Banking

   Forbright Bank

   Apr 2024 — Present · Austin, TX, US

   Responsible for leading a team of 30, supporting infrastructure and application production issues 24/7, ensuring the smooth operation of digital banking services, maintaining service levels, resolving incidents, and driving clear communications and continuous improvement in service delivery.• Greenfield Deployment. Built an L1/L2 operations/support team in 60 days. Developed all documentation and processes, created all ticketing management schemas in JIRA, coordinated the creation of support playbooks with product owners (infrastructure and SaaS), managed all major incident calls, and provided all executive status/progress reporting. • Cross-Team Collaboration. Focal point for all communication between SaaS vendors (20+), infrastructure (AWS and OnPrem), Product Owners, Governance, and Leadership.• Budget Management. Insourced our support team, resulting in increased technical capability and $640K annual savings.

Education

• Texas A&M University

  Bachelor of Science (BS)

• Texas A&M University

  Master of Science (MS)

Skills

• Disaster Recovery
• Vmware Esx
• Sharepoint
• Data Center
• San
• Computer Architecture
• Operating Systems
• System Architecture
• IT Operations
• Shell Scripting
• Vpn
• Vmware
• Pmp
• Server Architecture
• Leadership
• System Administration
• Computer Hardware
• Management
• Cloud Computing
• Windows
• Windows Server
• Hardware
• Itil V3 Foundations Certified
• IT Strategy
• IT Service Management
• Virtualization
• Linux
• Integration
• Perl
• IT Management
• High Availability
• Troubleshooting
• Cross-Functional Team Leadership
• Software Project Management
• Servers
• Itil
• High Performance Computing
• Security
• Enterprise Architecture
• Vendor Management