Mark K. Aggrey

About Mark K. Aggrey

Collaborative Information Technology leader with 15+ years of experience leading strategic enterprise initiatives in the healthcare, life sciences, and mortgage finance industries. Recognized for managing multiple projects, fostering relationships, and team leadership. Adept at aligning IT and business strategies, solution implementations, and orchestrating transformative IT initiatives to support strategic objectives while enhancing organizational capabilities and client satisfaction.IT Business Relationship Management | Solution Implementation | IT management |Email: m••••••••@gmail.comExperience includes IT business relationship management, portfolio management and advisory, alignment of IT and business strategy roadmaps, vendor management, problem-solving, ability in Agile and waterfall methodologies, effective communication, budget management, vendor management, compliance and risk management. Excel in team development and mentoring.Diverse background spans large, mid-sized, and startup environments, achieving success in cost savings, revenue generation, process optimization, and account management. Proven record in orchestrating transformative IT initiatives that meet strategic goals while enhancing organizational capabilities and client satisfaction.CORE COMPETENCIES:• IT Governance• Project & Program Management• Solution Implementation• Strategic Planning• Business Relationship Management• Team Leadership• Vendor Management• Digital Transformation • Account Management• Risk Management• CommunicationACCOMPLISHMENTS:– Completed implementation of the CMS Interoperability and Patient Access Final Rule (CMS-9115-F)– Introduced architecture with new healthcare data exchange engines and data standards (FHIR API, HL7, USCDI) and expanded data exchange with health information exchanges (HIE). – Collaborated with stakeholders to develop business cases and managed implementation of transformative digital healthcare solutions to improve operational efficiencies. – Managed a contact center optimization program to improve call center operations, introduction of multi-channel communication options, resulting in expanded call center operations. – Managed the development and launch of the “EngageAdvanatge”, software for remote healthcare and patient monitoring and coordination by care team.Please contact me at 48••••••10 with any Relationship Management, Program Management, Systems Implementation, or IT Leadership roles.

Experience

1. Lead Commercial IT Portfolio Delivery

   Syneos Health

   Nov 2024 — Present

Education

• MIT Sloan Executive Education

  Executive Certificate , Leadership and Management (AI in Healthcare)

• Philadelphia University

  Bachelor of Science (BSc), Management Information Systems

• Wharton Executive Education

  Executive Certificate, Leadership And Management

• Drexel University

  Master of Science (MSc), Information Science & Technology