Mark Jones
Head of Technology @Comtec Translations
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WORK HISTORY
Head of Technology @Comtec Translations
Royal Leamington Spa, GB
Lead the strategic direction, research, management and delivery of technology across the organisation to create scalable, secure, and AI-enabled translation solutions. Key Achievements & Responsibilities• Technology Strategy, R&D, Leadership & Innovation: Define and execute Comtec’s long-term technology roadmap. Deliver improvements in scalability, quality, and profitability while leading R&D and proof-of-concept projects from idea to production.• Product Design, Management & Leadership: Deliver new revenue-generating products including Customer and Supplier Portals, AI translation platform, and multilingual content creation tool. Establish agile practices and partner with internal and external teams to align products with client workflow needs.• Solutions Architecture: Lead client integration projects end-to-end, including discovery, scoping, development, testing, and deployment for platforms for various CMS/TMS systems through Blackbird.io. Expand connectivity through bespoke API integrations, supporting client retention and differentiation.• Information Security & Compliance: Achieve and maintain ISO 27001 certification, embedding strong information security and data protection practices that reduce risk and enable new business opportunities.• Vendor Management: Evaluate, select, and onboard technology vendors to accelerate R&D and enhance service capability, building strategic relationships that support growth and broaden client offerings.• Team Leadership: Manage and mentor a team of 3 project managers, fostering a culture of innovation, accountability, and continuous improvement across delivery teams.• Partnership & Client Engagement: Strengthen relationships with technology vendors, consultants, and key client accounts, supporting long-term partnerships and organic growth. • Strategic Leadership: Contribute to the Senior Leadership Team, aligning technology initiatives with business strategy to support sustainable growth and operational excellence.
EDUCATION
Université de Poitiers
Master’s Degree, Public Law
Université de Poitiers
Bachelor’s Degree, Public Law
Université de Poitiers
Master’s Degree, Comparative Law and Legal translation/interpretation - Lawyer Linguist
Warwickshire College
International Baccalaureat
SKILLS
ABOUT MARK JONES
I\'m Mark, an experienced technology leader and language professional with over a decade of experience in the localisation industry. As Head of Technology at Comtec, a UK-based, B-Corp certified Language Service Provider (LSP), I lead the strategic research, development, and implementation of language technology, helping our team and clients get the most from the latest AI and automation innovations.My background spans multiple roles, from Project Management to Account Management, giving me a unique mix of technical, linguistic, and operational expertise. I now oversee our technology strategy, driving the adoption of new technology that enhances productivity, quality, and collaboration.I’m passionate about combining human expertise with AI-driven solutions to deliver impactful, multilingual content. I truly believe that human expertise and technology are not opposites; they are complements, not to be dissociated. The opportunity lies in finding the right blend of the two to deliver meaningful results.My focus areas include Machine Translation (MT), Generative AI, AI-based Voiceover, Workflow Orchestration, and System Integrations. I lead our R&D initiatives to support clients, linguists, and partners and serve as the company’s go-to expert on translation technology. I also oversee Information Security and Data Privacy, managing our ISO 27001 certification.I’d describe myself as a “non-technical techie,” someone who thrives on understanding and translating complex technical concepts into practical, people-friendly solutions. Acting as a bridge between developers, clients, linguists, and internal teams, I work to ensure technology serves our business goals. Learning and experimenting with new technologies is something I find rewarding, especially when it drives meaningful operational or strategic improvements.Building strong relationships with stakeholders and technology partners is another core motivator for me. Collaboration and communication are key to how I work, consolidating these relationships to deliver better results. Ultimately, my goal is to make others’ work simpler, smarter, and more effective through thoughtful technology leadership.I’m often told I have an incredible memory, including the ability to remember obscure facts, along with an endless supply of Dad jokes. I also have an encyclopaedic knowledge of sports, which occasionally comes in handy at a pub quiz. And like all good Brits, I love talking about the weather.I always enjoy connecting with like-minded people, so feel free to reach out.
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