Mark Johnson

About Mark Johnson

I have spent 30+ years in the airline business. I have a broad range of skills associated with my experience. My background spans from Operations Control management, Flight Dispatch, Training, Operations, and Customer ServiceMy professional specialties include: Leadership, Airline Operations Control, Aircraft Dispatch, Aircraft Dispatch training, SOC/OCC/NOC/IOC management, irregular operations planning, and flight planning system integration

Experience

1. Senior Manager Dispatch Operations

   Southwest Airlines

   Apr 2025 — Present · Dallas, TX, US

   Provides Leadership and direction, as well as strategic and tactical planning in all aspects of the Dispatch function. Oversees and ensures operational execution to the highest level of Safety according to the Southwest Airlines Operations Specifications, Federal Aviation Regulations, Code of Federal Regulations, and Southwest Airlines Manual System-Preside over all aspects of the Dispatch function including but not limited to, the establishment and modification of all policies, procedures, and training pertaining to the Dispatch function-Audit Employee job performance to ensure accuracy and compliance with Company policies and government regulations-Participate as a member of the Weather Disruptions Task Force-Stay informed with respect to Company growth initiatives, federal regulations and other factors requiring changes in strategy and operational activities-Participate in the implementation of the Emergency Response Plan-Attend government and industry meetings to develop new processes-Collaborate with others on changes in policy to the Dispatchers through the creation and distribution of Read Before Dispatch bulletins-Provide Leadership and direction of the Flight Dispatch office to ensure that flight movements and diversions are operated safely and maintained efficiently

Education

• Clemson University

  Engineering

  1989 — 1991

• Catonsville Community College

  Aviation/Airway Management and Operations

  1999 — 2000

Skills

• Ground Handling
• Flights
• Air Traffic Control
• Commercial Aviation
• Aviation Security
• Leadership
• Operations Management
• Airport Management
• Sabre
• Flight Safety
• Aircraft
• Airlines
• Flight Planning
• Airports
• Charter
• Airline Management
• Civil Aviation
• Aviation
• Flight Dispatch