Mark Johnson
Team Leader, Smart Export & Renewables B2b & B2c @EDF (UK)
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WORK HISTORY
Team Leader, Smart Export & Renewables B2b & B2c @EDF (UK)
Led a diverse team of 18 FTE across the UK and offshore centers, enhancing operational efficiency. • Successfully migrated export customers to Kraken CRM in under four weeks, streamlining processes. • Achieved a consistent 4.8* Trustpilot rating for a portfolio of clients through exceptional service delivery.
EDUCATION
Newcastle College
Higher National Diploma
ABOUT MARK JOHNSON
Certified Scrum Master | Energy, Utilities, Banking, Recruitment & Selection and Customer Operations Specialist. Recently specializing in renewable energy portfolio and account management. My leadership is rooted in data-driven decision-making and a deep commitment to process refinement and operational effectiveness. I\'ve successfully designed and delivered bespoke training sessions, guided teams through complex transformation projects, and collaborated with senior stakeholders to improve systems, workflows, and customer journeys. With a background in both technical project delivery (including renewable energy initiatives) and commercial operations, I’m highly adept at translating strategy into action, managing third-party partnerships, and communicating effectively across all levels of an organisation. My experience working with diverse teams across energy, banking, retail, and recruitment has shaped a flexible, people-first leadership style that fits seamlessly into any values-driven, customer-centric organisation.
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