Mark Jackson

About Mark Jackson

I nurture a customer-centric culture by promoting a \"You build it for the customer. You run it to optimize their productivity\" mindset. Teams engage their internal and external customers during each phase of value delivery. Teams understand their customers’ use cases and constraints and secure user acceptance. I employ a data-based decision-making process to temper biases and assumptions. I foster innovation by coaching teams to create and complete tooling, process, and culture improvement work items each sprint.I build dynamic teams fueled by ownership, trust, and quality. I use systems thinking and data analysis to achieve measurable outcomes. I minimize waste and nurture a culture of continuous experimentation and learning. I\'m adept at executing turnaround strategies, leading business transformations, and elevating digital innovation to achieve sustainable increases in agility, profitability, and growth.

Experience

1. Principal Manager - Software Engineering- Health and Life Sciences

   Microsoft

   Apr 2022 — Present · Burlington, MA, US

   Oversee development of Dragon Copilot, a cloud-based speech and AI assistant for healthcare providers. Solution includes Rust-based mobile apps for iOS and Android, a React/JavaScript-based SDK, and a customizable plugin platform. Integrators include Epic, Athena, and Philips- Define portfolio backlog by writing epics, partnering with architects to elaborate designs, and then collaborating with business colleagues to develop delivery plans- Curate an SDLC involving 28 scrum teams comprising use case definition, architecture role plays, and weekly demos to CMIOs and physician advocates- Designed a test framework that applies AI to field data to identify use cases and then auto-generate tests. The system also identifies anomalies and fires alerts to mitigate issues prior to customer impact. Framework uses DataBricks, Spark, and Azure AI Studio

Education

• UC Irvine

  B.A., English and Comparative Literature

• Boston University

  Masters, Literature and Writing

Skills

• Agile Project Management
• Agile Methodologies
• Speech Recognition
• Rally
• Certified Scrum Master Csm
• Servant Leadership
• Software Project Management
• Enterprise Software
• Sdlc
• Kanban
• Cross Functional Team Building
• Test Driven Development
• Project Management
• Jira
• Extreme Programming
• Strategy
• Iterative Design
• Software Development
• Product Management
• Mobile Applications
• Scrum
• Integration
• Team Leadership
• Emrs
• Team Building
• Management
• Software Engineering
• Requirements Analysis
• Saas
• Software Development Life Cycle (Sdlc)
• Mobile Devices
• Confluence
• App Store
• Safe
• Mobile Device Management
• Mobile Application Development
• Program Management