Mark Ivory

Professional Services Manager Strategic Accounts @Avail

Minneapolis, MN, US

Work collaboratively with the Director of Operations, sales organization and team leads to provide leadership, direction and results with assigned work request buckets. Responsible for providing support to Avail\'s clients by working in parallel with sales and order implementation teams for complex communication product solutions (data, voice, IP etc.). Serve as primary interface with both internal and external clients. Through these interactions I will establish and maintain open communication paths, define expectations, and follow and develop processes for clear and accurate opportunity and order requests. Primary goal is to ensure a complete solution has been provided to the client and identify exceptions to normal service delivery process.

North Dakota State University

Education