Mark Hughes
Co-Founder & CEO at Solidroad (YC W25)
- Role
- Co-founder & CEO at Solidroad
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Mark Hughes
Co-founder & CEO @ Solidroad | Raising the quality bar for every customer interaction.Backed by First Round Capital, Y-Combinator and some of the best angels in CX.Customers include Crypto.com, Podium, ActiveCampaign & Connecteam.
Experience
Co-founder & CEO
Feb 2023 — Present · San Francisco, CA, US
Solidroad\'s AI agent reviews and improves 100% of your customer conversations- Ingest all your interactions, human and AI in all modalities- Evaluate performance tied to your company standards - Optimize with simulation training and auto-process updates
Education
HEC Paris
Erasmus+ Exchange, Masters in Management
2015 — 2016
Y Combinator
W25
Trinity College Dublin
Bachelor of Business Studies, Business Administration and Management, General
2013 — 2017
Skills
- Nonprofits
- Sales
- Entrepreneurship
- Email Marketing
- Event Planning
- Digital Marketing
- Fundraising
- Microsoft Excel
- Customer Service
- Public Speaking
- Social Networking
- Social Media
- Leadership
- Charities
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