Mark Holder
I am a driven leader with 21 years of experience in the financial industry. My passion as a professional is coaching and raising talent while leading teams to win.
- Role
- Market Expansion Manager at JPMorganChase
- Location
- Vineland, NJ, US
- LinkedIn followers
- 500 followers
About Mark Holder
Experienced Retail Division Manager with a demonstrated history of working in the banking…
Experience
Market Expansion Manager
Aug 2019 — Present · US
Passionate Branch Manager with Proven Leadership in Sales, Service, and OperationsAs a dedicated and results-driven professional, I have had the privilege of serving as a Branch Manager, leading dynamic teams to achieve excellence in sales, service, and operations. My career has been defined by a commitment to fostering growth, delivering exceptional customer experiences, and driving operational efficiency.Spearheaded a high-performing team responsible for achieving and exceeding sales targets, consistently outperforming benchmarks.Developed and implemented strategic initiatives to enhance customer service, resulting in a significant increase in customer satisfaction scores.Demonstrated leadership in operational efficiency, streamlining processes to improve productivity and reduce costs.Established and maintained strong relationships with clients, fostering a customer-centric culture within the branch.Key Achievements:Successfully recruited, coached, and led a diverse team, cultivating a collaborative and motivated work environment.Achieved a record-breaking sales performance, surpassing quarterly targets by 20% through effective team coaching and performance management.Took on the responsibility of setting up and coordinating offsite events, ensuring seamless execution and enhancing the branch\'s community engagement. Community Involvement:Played a pivotal role in supporting the only community center in the state of Delaware, aligning the branch\'s resources to contribute positively to the community.Assisted in leading and providing support to community outreach programs, building partnerships with local organizations to create a lasting impact on the community.
Education
Hampton University
Bachelor of Arts (B.A.), Mass Communication/Media Studies
1986 — 1990
Skills
- Customer Service
- Project Management
- Relationship Management
- Management
- Team Building
- Six Sigma
- Commercial Lending
- Leadership Development
- Customer Experience
- Loans
- Financial Services
- Budgeting
- Mortgage Lending
- Call Centers
- Leadership
- Business Planning
- Operations Management
- Process Improvement
- Hiring
- Consumer Lending
- Call Center
- Budgets
- Conflict Management
- Finance
- Commercial Banking
- Strategy
- Coaching
- Banking
- Risk Management
- Sales
- Organizational Development
- Sales Management
- Lines of Credit
- Business Strategy
- Small Business Lending
- Strategic Planning
- Retail Banking
- Credit
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.