Mark Hipskind

About Mark Hipskind

Senior Solutions Architect & Transformation Leader with extensive experience delivering customer-centric, insight-driven digital solutions that streamline operations, optimize customer journeys, and enable measurable business outcomes. Expert at guiding organizations through complex change initiatives, aligning people, processes, and technology to enhance service delivery and customer satisfaction. Trusted partner to business and IT leaders in defining roadmaps, designing solutions, and leading implementations that ensure compliance, agility, and value realization. Proven results in the Retail, Financial Services, Manufacturing & Software Vendor industries. Delivered solutions exceeding 1300% ROI - ensured strategic & tactical advancement and value & timelinessInstrumental in sales & delivery cycles, resulting in over $29M in software, services, and Cloud XaaS revenue Owned E2E solution architecture in delivery & adoption of Hybrid Multi-Cloud BPA/BPM, EDM, AI, Analytics Sols. Extremely effective establishing credibility, collaborating with & motivating Technologists, IT Mgmt. and CxOsInspired & coached IT & sales professionals on best practices/methods including Agile, Design Thinking & CCS Led & worked w/ various teams to resolve issues, devise/apply new practices/tech quickly to ensure successProvided exceptional customer relations/remediation/retention via multidisciplinary delivery & support assurance Developed materials, presented, and trained at companies, user-groups & conferences to groups of 1 to 350 SKILLS: Hybrid Multi-Cloud XaaS Strategy, Architecture, Roadmap Development, Migration & Delivery; End-to-End Solution Design from Concept to Delivery (EDM, GenAI, Adv. Analytics, BPA, B2B2C, Mobile); Strategy-to-Execution Alignment; Gap/Cost Benefit/ROI Analysis; Busi Case/Use Case Development; Project & Engagement Mgmt.DOMAINS: Enterprise, Distributed, and Information & Analytics Solutions Architectures; Software Evaluation & Selection; Data Governance; GenAI & Advanced Analytics; IT & Business Process Automation; Data Lake/Whse/Sci./Virtualization; Hybrid Integration & B2B2C Ecosystems; IT/OT; QA; CI/CD; Cybersecurity; APM/ARM METHODOLOGIES: Agile/SAFe, Design Thinking, Customer Journey & Busi Capability Mapping, Rapid Reqs. Gathering, Value Stream Mapping, ROI & Risk Analysis, Agile MVP/Product Mgmt, Prioritization Frameworks, Customer-Centric Selling, Agile/Behavior/Model/Test-Driven Development, Auto/Pen TestingRECENT TECH(Highlights): IBM Cloud, GCP, PCF & AWS Platforms’ XaaS, Automation/Data/Analytics Services

Experience

1. Intelligent Data Management Specialist

   IBM

   Mar 2025 — Present · Cincinnati, OH, US

   Helping enterprises leverage cutting-edge technologies like AI-powered Intelligent Search, Gen AI-powered glossary creation, Automated Data Lineage, and Automated Data Quality to transform data management, cataloging, discovery, and governance at trust-enabling enterprises to accelerate insights and improve productivity - accelerating delivery of their data governance, operations and enablement strategy and goals.

Education

• Kentucky State University

  BS, Computer Science

Skills

• Sql
• Service-Oriented Architecture (Soa)
• Data Integration
• Software Development Life Cycle (Sdlc)
• Business Process
• Software as a Service (Saas)
• IT Management
• Requirements Analysis
• Cloud Computing
• Pre-Sales
• Project Management
• Software Development
• Process Design
• Solution Selling
• Eai
• Business Analysis
• Service Oriented Architecture Design
• Application Architecture
• Software Development Methodologies
• Soa
• Enterprise Application Integration
• Information Governance
• Big Data
• Analytics
• Software Solution Architecture
• Master Data Management
• IT Strategy
• Databases
• System Integration Testing
• IT Business Strategy
• Solution Architecture
• Strategy
• Customer Relationship Management (Crm)
• Consulting
• Enterprise Architecture Planning
• Business Intelligence
• Pre/Post Sales Engineers
• Data Warehousing
• Professional Services
• Enterprise Software