Mark Hines
IT Support Specialist
- Role
- IT Field Support Specialist at ACCEL Schools
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Mark Hines
Detail-oriented, service-driven Information Technology professional.
Experience
IT Field Support Specialist
Mar 2021 — Present · Colorado Springs, CO, US
Hardware support for students and faculty of a K-12 School. Inventory, imaging, configuration and maintenance of Chromebooks, Apple I-Pads, Dell and Hewlett Packard Laptops, Epson projectors, and Clevertouch displays. Installation, troubleshooting, and repair of hard drives, printers, peripheral devices and internal components. Basic field support for Cisco switches, Uninterruptible Power Supply, Meraki Wireless Access Points, and PBX. Administration: Google Workspace Admin Console, Apple School Manager, Autotask Ticketing System, Datto RMM, Eagle Eye Camera Systems. Software Support: Windows 10 and 11, Troubleshooting M365 OWA and Outlook Desktop App, diverse applications used in the field of Education, creation of user accounts, credentials, and permissions. Asset Panda Inventory Control. Multi-factor Authentication systems. Soft Skills: Daily communication with System Engineers and Network Administrators, customers, and vendors via Phone, email, and face to face to resolve technical issues. Project oriented Colorado Springs business relationships with Stratus IQ, Gobins office equipment, Cabling businesses, Lumen Technologies, security camera vendors and others.
Education
Mineral Area College
Associate of Arts (AA), Earth Science
2007 — 2009
Intellitec College-Colorado Springs
Associate of Arts and Sciences (A.A.S.), Computer Network Systems Technician, 3.75 of 4.0
2017 — 2018
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