Mark Hearn

About Mark Hearn

I am a public safety professional turned customer success and technology advisor with more than twelve years of operational law enforcement experience, including SWAT leadership, complex investigations, and multi jurisdictional coordination. I successfully transitioned those skills into client facing roles, driving adoption of advanced public safety technology and closing high-value real estate transactions.I have personally deployed, trained, and advised agency leadership on mission-critical tools such as drones, CAD, RMS, and ALPR platforms. I hold a Customer Success Management certification and excel at guiding clients through onboarding, solving adoption challenges, and building long term, trust based partnerships.In luxury real estate, I generated nearly twenty million in sales volume and achieved more than one thousand percent recurring revenue growth by creating scalable client workflows and optimizing CRM use. My ability to manage complex operations, align stakeholders, and deliver measurable results has defined my career.

Experience

1. Reserve Deputy

   Bay County Sheriff\'s Office

   Aug 2022 — Present · Panama City, FL, US

   Continue to serve in a reserve law enforcement capacity, supporting agency operations, real time crime response, and the use of emerging public safety technology.• Assist in field operations and public engagement to support agency objectives on an as needed basis• Stay actively engaged with CAD, RMS, and real time intelligence platforms used in daily policing• Support de-escalation and community policing efforts during critical incidents

Education

• Gulf Coast State College

  Criminal Justice/Law Enforcement Administration