Mark Harrod
Eu Deputy Service Manager @Mindray
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WORK HISTORY
Eu Deputy Service Manager @Mindray
GB
Supporting European service operations across multiple regional markets, helping to ensure consistent service delivery and operational performance across the organisation.My role includes contributing to service strategy, monitoring service and operational performance and coordinating activities across European service teams operating in multiple countries.Closely involved in maintaining governance and compliance frameworks within service operations, including working with organisations operating within ISO management systems.Alongside operational responsibilities, I also contribute to service marketing initiatives across Europe, helping to align operational delivery with service growth strategies and customer engagement initiatives.Key areas of focus:• European service operations• Operational performance and service capability• Governance and compliance frameworks• Service strategy and service marketing alignment
EDUCATION
Insights Discovery
The Insights Discovery methodology
Reading College
BTEC HND, Electronic/Electrical Engineering
Bracknell and Wokingham College
BTEC HNC, Electronic/Electrical Engineering
Next Level Impact
CMI L7 Diploma in Strategic Management and Leadership
Bracknell and Wokingham College
BTEC OND, Electronic/Electrical Engineering
Havering College BA
Diploma in Business and Administration
SKILLS
ABOUT MARK HARROD
Operations and service strategy leader with extensive experience supporting European business operations, governance frameworks and service delivery within global technology organisations.In my current role I work across European markets supporting service operations, operational performance and service strategy. My experience includes operational leadership, service strategy, logistics, customer service functions and working across multiple countries to support business operations.I have also been closely involved in establishing and maintaining governance and compliance frameworks, including supporting organisations operating within ISO management systems. While I am not a QA specialist, this experience has provided valuable exposure to operational governance, risk awareness and structured organisational processes.Alongside my executive career, I am interested in contributing to organisations as a Trustee or Board Advisor where operational experience, governance awareness and service strategy can help organisations scale effectively and operate sustainably.Areas where I can add value include:• Operational strategy and scaling service organisations• Governance and compliance awareness• Customer service and service delivery models• European operational oversight• Organisational resilience and structured operational processes
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